Contact reports will be issued within 24 hours of meeting
A weekly status report will be provided on major projects/multiple project accounts
Ensure that all calls and emails are responded to by the end of the day
Keep the client up to date on relevant information re: jobs in progress
Provide alternative solutions for any issues that may occur
Pre-inform client of all team absences, provide detailed handover notes and replacement agency contact (to be introduced at least 12 hours in advance).
Project/account review meeting with Client Management team and client on quarterly basis
Creative
Concepts
3+ concepts will be presented, supported with a strategic and creative rationale. Recommendation provided if requested
Creative execution will adhere to client brand (and guidelines where available) where appropriate
Creative team will attend presentation where feasible
A creative review of each client will take place on a quarterly basis
Project Management
Planning and Scheduling
A detailed timing plan will be presented with concepts. This will be updated and redistributed when relevant.
Project and production timing plans will be adhered to and in the event of milestones being missed, a revised timing plan will be provided. Any changes to ultimate delivery will be discussed and agreed with the Client.
Design Inc will always aim to meet the original deadline. Where this is not possible potential alternative solutions will be provided.
Production
Costs
A cost estimate will be presented with concepts.
Production cost estimates will be obtained from 3 suppliers. One cost estimate will be created based on the most appropriate supplier for the job.
Design Inc will proceed with the relevant action following written approval of costs.
A concept will be delivered on budget, in the event of a concept being over budget, an alternative on-budget alternative solution will be provided.
Design Inc will always aim to meet the original deadline. Where this is not possible potential alternative solutions will be provided.
Finance
Billing
Any changes to costs will be discussed with the client and documented via email.
A final cost estimate will be provided at the end of the job.
Following client approval of final costs an invoice will be issued.
Financial review on quarterly basis
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