Support & Maintenance
We offer a range of website maintenance plans to suit the needs of your website – ensuring your site is always up-to-date, secure and constantly performing at its best.
We offer website support and maintenance retainers to all our clients with our plans being tailored to the needs of your site. As standard and, as part of the SLA, we constantly work behind the scenes to ensure that all website upgrades are applied to your site in a timely manner. This includes security updates, CMS plugin updates, module updates, etc.
In addition to these essential updates, we offer a dedicated development team to can carry out any coding requests, investigations or upgrades, as well as use of our design team or strategy team.
Furthermore, we have a dedicated support team that can be contacted by email and who will respond quickly to your query. Naturally, any critical requests are dealt with as a matter of urgency. We put a lot of value on our long standing client relationships and pride ourselves on offering a friendly and approachable service.
Whilst we support all of the sites that we build, it is not uncommon for us to be asked to take over support (and hosting) for sites built by other agencies – especially if they have been build using open-source content management systems such as WordPress, Drupal, Craft, Umbraco or Laravel.
We have done this many times and have a clear & secure process in place for migrating the site which includes creating a UAT (testing copy) of your site on our servers first so that you can be confident everything works as intended.
Our packages start at just three hours per month with any unused hours simply rolling forward to the next month. This enables our clients to have busier periods (with lots of support requests) and slower periods, without losing their hours.
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Design Inc is a full-service marketing agency specialising in strategic creative communications.
DESIGN | BRANDING | ADVERTISING | PRINT
DIGITAL MARKETING | WEB | EXPERIENTIAL